Customer service system for real estate objects. Electronic control room
Service desk

Service desk

Web service for accepting, processing service requests, and maintenance. The digital control room, including providing paid services. Helpdesk is especially demanded automatization of quantitative and qualitative control of contractors.

Request a price

  • Registration and tracking of service requests.
  • Planning and control of the work stages.
  • Automatic distribution of tasks in the service department.
  • Placement of orders at contractors.
  • Planning and analysis of the workload of specialists.
  • Performers' reports with the assessment of service quality by the applicant.

Start in 3 steps
Setting up service desk
  • Add Site, Rooms, Managers, Executors.
  • Download and set up the list of basic requests for services, repairs, works.
  • Create checklists for each type of work.
  • Print and place QR code signs on Rooms and Hardware.
Submit service requests
  • In case of malfunction or violation of rules and orders, the applicant submits a request on the website or by scanning the QR-code using a smartphone.
  • While filling in the web form, the applicant adds a photo and a comment to his request.
Processing the request
  • The system automatically notifies profile staff by SMS, PUSH, E-mail, etc.
  • The manager or the system algorithm assigns the Executor with notification of all participants of the process.
  • The Executor performs works in stages on an online/ offline check-list.
  • The applicant follows the stages of the processing. Receives notice of completion and assesses the work.
Functional roles
New ways to eliminate the shortages
Service desk problems
  • Lack of channels other than telephone line with the dispatcher to address customers, tenants, owners to the service desk.
  • Restriction of time for contacting the service desk by the dispatcher's working hours.
  • Accounting for receipt and execution of requests in hard copy, in logs without the possibility of digital data processing, analysis, and collection of statistics.
  • The non-systematic setting of tasks to executors, on the meetings, by phone, in the messenger.
  • Lack of operational control over employee workload. The work schedule is corrected manually.
  • Absence of control over the time of work executed by an employee.
Our solution
  • The time for user communication is reduced.
  • Online application processing is accelerated.
  • Operational service quality is improved.
  • Optimized service management processes.
  • The downtime of equipment and engineering systems on-site is reduced.
  • Savings on personnel, line dispatchers.
We will help you!
  • Interested in next-generation technology in the facility management industry?
    But how to start?
  • We help with the implementation and elimination of current operating problems. Sign up for PROMO access - specify your industry and what you want to improve operationally.
  • Our customer service will arrange a ZOOM, SKYPE, or TEAMS conference with you. We will introduce you to GO2VISIT, give you PROMO access for free basic functions, and help you to create your site digitally.
Who benefits from our web services
Industrial manufacturing
Residential complexes, hostels & hotels
Exhibition, office & shopping centers
Agroindustrial enterprises
Education, schools & universities
Logistics centers & transport companies
Municipal and public institutions
The advantages of our web services
Availability of cloud-based web services by subscription on the Internet (SaaS) or for installation on the customer's hardware and domain with limited Internet access.
Flexible software integration with information systems ERP, ACS, SCADA at the API level. ViPORT hardware integration for data exchange and management of the Site equipment via LAN, WiFi, ZigBee.
Setup of a system based on conventional PCs and mobile devices with an Internet browser by personnel with basic PC knowledge. Running costs only (OpEX), without capital expenditure (CaPEX).
Compliance with the General Regulations on Personal Data Protection. Withdrawal from the administration of the Site of the risks of violations.
Management of distributed sites, branch network from a single account. Cross-platform and system universality.